Frequently Asked Questions

How to use the product?

1, Download user manual 

2, Watch product guide videos on BLIIoT YouTube channel


How to request product samples?

Send your request to bl31@bliiot.com

Which shipping carriers do you use?

DHL, FedEx, UPS, Aramex 

Can I be your distributor?

You are welcome to be one of our distributors, we have authorized distributor in the USA, Thailand, South Korea, South Africa, Indonesia, India now, and we are also looking for long-term partners in other countries and regions.

After-Sales Service

1, If you order the device from a Beilai sales person, please contact sales for after-sales service.
2, If you order the device from online shop, please send shop name and order proof to bl31@bliiot.com first, we only provide after-sales service for orders purchased directly from our online store, if you bought the device from other stores, please contact the seller.